Privacy Policy

A legal disclaimer

Start-A-Heart CPR & AED Training Center (“Start-A-Heart”) respects personal privacy and is committed to protecting all information shared with the organization. Information is collected only when necessary, used only for its intended purpose, and never treated as a commodity.

1. Privacy Commitment

Start-A-Heart operates on trust, professionalism, and community responsibility. Personal information is:

Never sold
Never rented
Never shared for advertising, solicitation, or data-mining
Used solely to deliver training, certification, and customer support

Start-A-Heart follows a principle of data minimization—if information is not needed, it is not collected.

2. Information That May Be Collected

Only information necessary to provide services may be collected, including:

Name, phone number, and email address
Employer or organization name for group trainings
Class registration and attendance details
Certification records required by accrediting organizations
Payment details (securely processed by third-party providers)
Information voluntarily provided through communication

Start-A-Heart does not collect medical histories, Social Security numbers, or unrelated sensitive data.

3. Purpose of Information Use

Information is used strictly to:

Register participants for CPR/AED training
Conduct and manage training center operations
Issue and maintain certifications
Provide confirmations, receipts, and required documentation
Communicate scheduling updates or renewal reminders
Maintain records required by certifying organizations or law

Information is not used for profiling, automated decision-making, or marketing analytics.

4. Payment Security

Payments are processed through reputable, secure payment providers that meet industry security standards.
Start-A-Heart does not store full financial account or credit card numbers.

5. Data Protection Measures

Start-A-Heart maintains reasonable administrative, technical, and physical safeguards, including:

Restricted access to personal information
Secure digital systems and password protection
Use of trusted service providers with confidentiality obligations
Routine review of data handling practices
Secure disposal of records when no longer required

While no system can guarantee absolute security, Start-A-Heart takes responsible steps to protect information.

6. Limited Information Sharing

Information may be shared only when necessary with:

Credentialing or certification organizations to issue valid certifications
Secure payment processors to complete transactions
Service providers essential to training center operations under confidentiality agreements
Legal authorities if required by law

Start-A-Heart does not authorize third parties to use information for their own purposes.

7. Data Retention

Records are retained only as long as necessary to:

Verify certification status
Meet accrediting body requirements
Maintain standard business and tax documentation

When no longer needed, records are securely deleted or destroyed.

8. Individual Rights

Participants may request to:

Review information maintained about them
Correct inaccurate information
Request deletion of data where legally permitted
Opt out of non-essential communications

Requests may be made using the contact information listed below.

9. Website & Technical Data (If Applicable)

If visiting a Start-A-Heart website, limited technical data such as browser type or usage statistics may be collected to maintain functionality.
This information is anonymous and not used for tracking or advertising.

10. Not a Healthcare Provider (HIPAA Clarification)

Start-A-Heart provides education and certification training only and is not a medical provider or covered entity under HIPAA. Start-A-Heart does not maintain protected health information.

11. Children’s Information

Information is not knowingly collected from children outside of supervised registrations arranged by a parent, guardian, school, or organization.

12. No Sale of Personal Information

Start-A-Heart affirms:

Personal information is not sold.
Personal information is not shared for commercial gain.
Personal information is not used to build marketing profiles.

13. Policy Updates

This Privacy Policy may be updated periodically to reflect operational or legal changes. Updates will be posted with a revised effective date.

14. Contact Information

Questions, concerns, or privacy requests may be directed to:

Start-A-Heart CPR & AED Training Center
A Heart-Line Company
16961 SR-180, Suite C
Gulf Shores, AL 36452
Phone: 205-709-6726

Start-A-Heart is committed to protecting personal information with the same care and responsibility used in teaching lifesaving skills and serving the community.